Privacy Policy

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Horizon Service LLC dba Horizon Air  – Privacy Policy

Last Updated: December 2025

Horizon Service LLC (“Horizon Air,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our website, schedule services, or participate in our SMS text message program.

By using our website or providing your information to us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

• Name
• Phone number
• Email address
• Service address
• Appointment details
• Any information you voluntarily provide when communicating with us

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Cookies and analytics data

1.3 SMS Program Information

If you opt in to receive text messages, we collect:

• Mobile phone number
• Message history
• SMS engagement data (such as delivery and response)

2. How We Use Your Information

We use your information to:

• Schedule, manage, and confirm appointments
• Provide service updates and reminders
• Send you notifications regarding service technicians, arrival windows, or changes
• Improve our website and customer experience
• Respond to your inquiries
• Communicate promotions or service offerings (where permitted)
• Comply with legal obligations

For SMS subscribers, we only send messages related to the purpose you opted into (appointment updates, service notifications, and customer service messages).

3. SMS Text Messaging Policy

By opting in to our SMS program, you agree to receive text messages from Horizon Air related to appointments, service updates, and customer service.

3.1 Opt-In

You may opt in verbally during a phone call with our representative.
Before subscribing, we disclose:

• “Message and data rates may apply.”
• “Message frequency varies.”
• How to reply STOP to opt out
• How to reply HELP for assistance
• A link to this Privacy Policy

3.2 Opt-Out

You may opt out at any time by replying STOP.
You will receive a confirmation that you have unsubscribed.

3.3 Help

Reply HELP for assistance or contact us at:
support@horizonairlv.com or (702) 565-5625

3.4 Message Frequency

Message frequency varies based on your appointments and service interactions.

3.5 Data Rates

Message and data rates may apply according to your mobile plan.

4. How We Share Your Information

We do not sell or rent your personal information.

We may share your information with:

• Service providers and contractors who assist in scheduling, billing, or communication
• SMS gateway providers for delivering text messages
• Payment processors
• Website hosting and analytics partners
• Law enforcement or regulators when required by law

All third parties are required to protect your information and use it only for the purposes we specify.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

However, no method of data transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information only as long as necessary to:

• Provide our services
• Comply with legal requirements
• Resolve disputes
• Enforce our agreements

SMS opt-in records are retained as required by CTIA/TCR guidelines.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request corrections
• Request deletion (subject to limitations)
• Opt out of marketing communications

To submit a request, contact us at:    info@HorizonAirLV.com

8. Children’s Privacy

Our services are not intended for individuals under 13.
We do not knowingly collect information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
The “Last Updated” date above reflects the most recent version.
Any changes will be posted on this page.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

          Horizon Service LLC / Horizon Air
         Email: info@HorizonAirLV.com
         Phone: (702) 565-5625
         Website: https://horizonairlv.com